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Demo Portal
Jeddah , Saudi Arabia
Posted 2026/01/05 11:43:04
Unlimited
Ref: JB1100078094
Job Description
A Customer Support Specialist serves as the primary point of contact between a company and its customers, ensuring high levels of satisfaction through efficient issue resolution and empathetic communication.
Job Summary:
We are seeking a dedicated Customer Support Specialist to provide high-quality assistance to our clients. You will manage incoming inquiries across various channels, troubleshoot technical issues, and act as a brand ambassador. The ideal candidate is a proficient multi-tasker who can leverage AI-powered tools to deliver personalized service while maintaining a human-centric approach.
Core Responsibilities:
- Omnichannel Management: Respond to customer queries via phone, email, live chat, and social media, ensuring context is maintained across all touchpoints.
- Technical Troubleshooting: Diagnose and resolve product or service problems by clarifying complaints, determining the cause, and selecting the best solution.
- AI Collaboration: Utilize AI-augmented tools for ticket summarization, sentiment analysis, and response suggestions to increase efficiency.
- Documentation: Maintain accurate, up-to-date records of customer interactions and technical issues in the CRM system (e.g., Salesforce, Zendesk).
- Feedback Loop: Proactively gather customer feedback and report trends or recurring product malfunctions to the Product and Sales teams.
Company Industry
Information Technology
Skills Description
Required Skills & Qualifications:
- Communication: Exceptional verbal and written skills, with the ability to articulate complex solutions simply.
- Empathy & Patience: Proven ability to remain calm and professional while de-escalating frustrated or high-priority customers.
- Technical Proficiency: Familiarity with modern help desk software (Zendesk, Intercom) and basic office productivity suites (MS Office/Google Workspace).
- Analytical Thinking: Strong problem-solving skills to identify root causes and provide tailored recommendations.
- Experience: Typically 1–3 years of experience in a customer-facing role.
Job Details
Grade
Grade 7
Division
Product/Service Division
Job Title
Customer Support Specialist
Job Country
Saudi Arabia
Job City
Jeddah
Employment Status
Full time
Employment Type
Full Time Employee
Manages Others
No
Number Of Vacancies
1
Preferred Candidate
Career Level
Management
Years Of Experience
Min:4 Max:7
Demo Portal
Information Technology
Riyadh, Saudi Arabia
500 employees or more
+971.5.012.34567
www.talentera.com
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