إرفاق
Demo Portal
جدة, السعودية
تم النشر 2026/01/05 11:43:04
غير محدود
الرقم المرجعي: JB1100078094
الوصف الوظيفي
A Customer Support Specialist serves as the primary point of contact between a company and its customers, ensuring high levels of satisfaction through efficient issue resolution and empathetic communication.
Job Summary:
We are seeking a dedicated Customer Support Specialist to provide high-quality assistance to our clients. You will manage incoming inquiries across various channels, troubleshoot technical issues, and act as a brand ambassador. The ideal candidate is a proficient multi-tasker who can leverage AI-powered tools to deliver personalized service while maintaining a human-centric approach.
Core Responsibilities:
- Omnichannel Management: Respond to customer queries via phone, email, live chat, and social media, ensuring context is maintained across all touchpoints.
- Technical Troubleshooting: Diagnose and resolve product or service problems by clarifying complaints, determining the cause, and selecting the best solution.
- AI Collaboration: Utilize AI-augmented tools for ticket summarization, sentiment analysis, and response suggestions to increase efficiency.
- Documentation: Maintain accurate, up-to-date records of customer interactions and technical issues in the CRM system (e.g., Salesforce, Zendesk).
- Feedback Loop: Proactively gather customer feedback and report trends or recurring product malfunctions to the Product and Sales teams.
قطاع الشركة
Information Technology
المهارات
Required Skills & Qualifications:
- Communication: Exceptional verbal and written skills, with the ability to articulate complex solutions simply.
- Empathy & Patience: Proven ability to remain calm and professional while de-escalating frustrated or high-priority customers.
- Technical Proficiency: Familiarity with modern help desk software (Zendesk, Intercom) and basic office productivity suites (MS Office/Google Workspace).
- Analytical Thinking: Strong problem-solving skills to identify root causes and provide tailored recommendations.
- Experience: Typically 1–3 years of experience in a customer-facing role.
تفاصيل الوظيفة
المرتبة
Grade 7
القسم
إدارة المنتجات والخدمات
المسمى الوظيفي
Customer Support Specialist
مكان الوظيفة
المملكة العربية السعودية
المدينة
جدة
الحالة الوظيفية
دوام كامل
نوع التوظيف
دوام كامل
يتطلب إدارة موظفين آخرين
لا
عدد الوظائف الشاغرة
1
المرشح المفضل
المستوى المهني
إدارة
سنوات الخبرة
الحد الأدنى:4 الحد الأقصى:7
Demo Portal
تكنولوجيا المعلومات
الرياض, المملكة العربية السعودية
500 موظف أو أكثر
+971.5.012.34567
www.talentera.com
Talentera is the most comprehensive recruitment platform, combining applicant tracking, online assessments, screening, and onboarding all in one powerful tool to streamline your hiring process.
